Solutions for Technology Industry


Value through Technology and Service Innovation



Our Experience

Lester, Inc has a rich experience in serving the information technology industry. We were one of the first BPO Company in India to use chat-based technical support service for leading companies such as Gateway, Norelco, Sony, and others. We consistently exceeded our client’s service level expectations.

In 2009, we created a new division (GuruAid) with the mission to help consumers and small businesses select, configure, deploy, use, and troubleshoot computers, smart phones, and IOT (Internet of Things) products. We have grown rapidly over the last five years, and are now one of the leading independent, branded technical support service providers.



Why Lester

Proprietary Knowledge
Management System


At GuruAid we believe key to our success has been superior quality of technical service. Consistently providing prompt and reliable technical support is hard to do. As such the main focus over the last few years has been to implement the processes and technology to deliver quality technical support. At the heart of our technical delivery competency is a proprietary Knowledge Management System. This system along with other proprietary Operation Management Tools enables GuruAid consistently deliver quality service.

Proven Successful
Track Record


Since the launch of the GuruAid Division we have serviced more than a million customers. Many of them have opted to subscribe to our annual maintenance plan and now have been with us for many years. They trust GuruAid in helping them with all facets of the technology challenges they encounter. Don’t take our word for it, check what our customers have to say about GuruAid on Facebook and other Social Media Sites.

One-Stop Support
Service


At GuruAid we provide support to a broad range of devices and software products. We can help troubleshoot not only Windows computers but also Mac products. If you are facing issues with your Smart Phone or your IOT device we can help you too. Few companies cover the breadth of products and technologies that we do.

Compelling Value
to Customers


We believe getting reliable, high-quality technical support should not be expensive. We want to offer millions of consumers and businesses looking for an independent technical support service an affordable alternative. All of our service plans are designed with this goal in mind. So check our various service offerings for consumers and small-medium businesses.

Our GuruAid Customers

Maggie Twigg
Margaret Howdon Brown
Sandy Dow

What Our Clients Have to Say

I bought GuruAid a year ago and at that time they spent 11 hours sorting out the mess that was our laptops and have kept them beautifully maintained ever since. I will be renewing my contract.

Maggie Twigg

GuruAid is the greatest killer of viruses I have ever known. They clean your computer to the best degree I have ever known. If you have any problems with your computer, GuruAid is the best

Margaret Howdon Brown

Just had my laptop repaired by GuruAid. I can only compliment them on a first class service especially the operator who couldn’t do enough (They were very courteous and helpful explaining everything as we went along). Once again a first class service, many thanks.

Sandy Dow





Casaundra Beach has been in the Customer Service  and Call Center business for over 20 years.  She  joined Lester in 1998 starting as the Operations Manager for Lester’s KY call center, where she successfully managed all aspects of the  center for 16 years.  Casaundra is currently our Director of Technology and Quality Assurance Services  and oversees the technology processes, all data management, caller training, operations and quality assurance services for all of Lester's call centers.

Casaundra Beach   

Director of Technology and Quality Assurance Services
Phone Number : 1-800-999-5265
Ext : 1216
Email Address : cbeach@lesterusa.com

Contact Lester

Feel free to email us to provide some feedback or suggestions

information@lesterusa.com

Office Addresses

Headquarters:
100 South Shore Drive,
Suite 175, East Haven,
Connecticut 06512
USA
Tel: 1-800-999-5265
Fax: 1-203-483-0408
India Operations:
C-64, TTC Industrial
Area, Turbhe,
Navi Mumbai 400 705
India
Tel: 91-22-3969-9000
Fax: 91-22-2767-0161
United Kingdom:
Europa Business Park
Unit 46F12 Bldg.
46 Birdhall Lane,
SK3 OXA England
Tel: 44-161-428-0906
Fax: 44-161-428-0907